Last updated: 2nd October, 2025
Welcome to Ahwepa.com (“we,” “us,” “our”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://ahwepa.com or use our homecare, equipment, or training services.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or submit personal information.
1. Information We Collect
We collect personal and non-personal information in the following ways:
1.1. Information You Provide Directly
When you contact us, request a service, register for caregiver training, or fill out a form, we may collect:
Full name
Email address
Phone number
Home or service address
Emergency contact details
Payment information (if applicable)
Health-related information necessary to provide care (only when voluntarily shared by you)
1.2. Information Collected Automatically
When you visit our Site, we may collect:
IP address
Browser type and version
Device type and operating system
Pages visited, time spent, and site navigation behavior (via analytics tools like Google Analytics)
1.3. Cookies
Our website may use cookies to enhance user experience, track website performance, and remember user preferences.
You can disable cookies in your browser settings, but some parts of the Site may not function properly.
2. How We Use Your Information
We use your personal data to:
Provide and manage our homecare and equipment services
Respond to inquiries and service requests
Schedule and coordinate caregiver visits or training
Process payments and invoices
Send service-related communications and updates
Improve website content and user experience
Comply with legal or regulatory obligations
We do not sell, rent, or lease your personal information to third parties.
3. Legal Basis for Processing
We process your information based on:
Your consent (e.g., when you submit forms or opt in to updates)
Contractual necessity (to deliver services you’ve requested)
Legal obligations (for record-keeping or compliance)
Legitimate interests (for security, quality improvement, and customer support)
4. Data Sharing and Disclosure
We may share your personal information only in the following cases:
With our staff, caregivers, or contractors who need it to provide services to you
With third-party service providers (e.g., payment processors, IT support, or analytics tools)
With authorities if required by law, regulation, or court order
With your consent, for referrals, partnerships, or collaborative care planning
All third parties handling your data are required to protect it in accordance with our standards and Ghana’s Data Protection Act.
5. Data Retention
We retain personal data only for as long as necessary to:
Provide services
Fulfill legal and regulatory requirements
Resolve disputes
Maintain business records
When data is no longer needed, it will be securely deleted or anonymized.
6. Data Security
We use appropriate technical and organizational measures to protect your data from:
Unauthorized access
Loss or theft
Alteration or misuse
Security measures include data encryption, limited access controls, and secure hosting environments.
However, no system is 100% secure, and we cannot guarantee absolute protection.
7. Your Data Protection Rights
Under the Ghana Data Protection Act (Act 843), you have the right to:
Access your personal data
Request correction or deletion of inaccurate data
Withdraw consent for data processing
Object to the use of your data for direct marketing
Lodge a complaint with the Data Protection Commission of Ghana
You may exercise these rights by contacting us directly (see Section 10 below).
8. International Data Transfers
We primarily store and process your data in Ghana.
If any data is transferred outside Ghana (e.g., for cloud storage or analytics), it is done only to countries with adequate data protection measures in place.
9. Links to Other Websites
Our website may contain links to external sites (e.g., partners, training resources).
We are not responsible for the privacy practices or content of those websites. Please review their Privacy Policies separately.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, contact us at:
Ahwepa
Email: info@ahwepa.com
Phone: +233 56 667 788
Address: Accra, Ghana
Website: https://ahwepa.com
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically. The “Last updated” date at the top indicates the latest revision.
Continued use of our website or services after updates means you accept the revised terms.
Thank you for trusting Ahwepa. We are committed to safeguarding your privacy and personal data.
Last updated: 2nd October, 2025
Welcome to Ahwepa.com (“we”, “us”, “our”). By accessing or using our website and services (the “Site” and “Services”), you agree to these Terms & Conditions. If you do not agree, please do not use the Site or our Services.
1. Definitions
2. Acceptance of Terms
By using the Site or engaging our Services, you confirm that you are at least 18 years old or are using the Services under the supervision of a parent or legal guardian, and that you have full authority to enter into this Agreement.
3. Modification of Terms
We reserve the right to change or update these Terms at any time. Changes become effective immediately upon posting the updated Terms on our Site. It is your responsibility to check this page periodically. Continued use after changes means you accept the revised Terms.
4. Use of the Website
You agree to use the Site only for lawful, authorised purposes and in compliance with applicable Ghanaian law (and other applicable laws). Specifically you must not:
5. Our Services
5.1 Home-care Services
We provide domiciliary (round-the-clock) homecare services and non-domiciliary (daytime/night) homecare services to clients in their homes. Ahwepa
Services will be provided in accordance with any written service agreement or schedule you and we agree.
5.2 Equipment Rental, Supply & Maintenance
We supply and maintain home-medical equipment and supplies for personal use by clients in their homes. Ahwepa
We will use reasonable efforts to ensure equipment is safe and operational; however equipment may have limitations or risks — see Section 8 (Disclaimers & Liabilities) below.
5.3 Home Modification
We may provide services to modify a client’s home (such as installing safety features) to enhance comfort and safety. Ahwepa
5.4 Caregiver Training
We provide structured training programmes to family members or other persons to become effective caregivers. Ahwepa
5.5 Consultation
We may provide consultation services relating to care-planning, equipment selection or home modifications.
We reserve the right to refuse, suspend or terminate any Services at our discretion, for example if we believe a Client is not acting in good faith or is in breach of these Terms.
6. Client Obligations
7. Fees, Payment & Cancellation
8. Disclaimers & Limitation of Liability
8.1 Disclaimers
8.2 Limitation of Liability
To the fullest extent permitted by applicable law:
9. Intellectual Property
All content on the Site (including text, graphics, logos, images, software) is our property or the property of our licensors and is protected by copyright, trademark and other intellectual property laws. You may not reproduce, distribute, display, modify or create derivative works of any part of the Site without our written permission.
10. Privacy
Our collection and use of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Site or Services you accept that we may collect, store and use your personal data in accordance with the Privacy Policy. Ahwepa
11. Third-Party Websites & Links
The Site may contain links to third-party websites. These links are provided for your convenience only — we do not endorse or control those websites and are not responsible for their content or practices. Use such links at your own risk.
12. Termination of Services
We may terminate or suspend your access to the Site or any of our Services at any time and without notice if you breach these Terms, become insolvent, or if we suspect fraudulent or abusive activity. On termination you must immediately cease use of any Equipment, and if applicable return same to us. Termination does not affect sections of these Terms which by their nature continue (such as limitation of liability, indemnity, intellectual property).
13. Indemnification
You agree to indemnify, defend and hold harmless Ahwepa, its affiliates, and their respective officers, directors, employees and agents from and against any and all claims, losses, liabilities, damages, costs and expenses (including legal fees) arising from your breach of these Terms, your use of our Site, your violation of any law or rights of a third party, or your misuse of our Services or Equipment.
14. Governing Law & Jurisdiction
These Terms and your use of our Site and Services will be governed by the laws of the Republic of Ghana. You agree that the courts of Ghana will have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.
15. Severability
If any provision of these Terms is found invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision will be severed from these Terms and the remaining provisions will remain in full force and effect.
16. Entire Agreement
These Terms together with any service agreement you enter into with us constitute the entire agreement between you and us regarding your use of the Site and our Services, and supersede all prior or contemporaneous communications, agreements or proposals.
17. Contact Us
If you have any questions or concerns about these Terms, you may contact us at:
Email: info@ahwepa.com
Phone: +233 56 667 788
Address: Accra, Ghana
Thank you for choosing Ahwepa. We look forward to serving you.
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